Shipping policy

Delivery Time Expectations
Transcend Coffee strives to ship orders out within three business days of receiving them. On most occasions, all products ordered before noon will ship on the next business day. Please note that all coffee is roasted to order as we aim to provide our valued customers with the freshest possible coffee.

Local Pick-up from Ritchie Market

Local pick-up orders will be available for collection within 3 business days upon placing the order. Customers will be notified via email once the order is ready at Ritchie Market. Please collect orders within 2 weeks. Orders not picked up will be automatically refunded.

US & International (Europe & UK) Shipping
We are happy to offer competitive shipping rates to our International customers. Orders shipping to European or United States addresses will ship via Canada Post and a shipping rate will be quoted in the shipping stage at checkout.

Minimum Orders
Transcend Coffee has a $10.00 minimum order on all Canadian shipments (not including shipping). There is a $30.00 minimum order on all international shipments (not including shipping).

Shipping Method
We work hard to ship all orders within two-three business days of your order being placed. We use Canada Post Expedited as our preferred method of shipping all of our products. To obtain even faster shipping please call us and we will make other arrangements for you.

Payments
We accept Visa and Mastercard Credit cards through our secure online server. We are proud to meet the online security requirements of Paypal Canada's leading secure online payment provider.

We now also accept PayPal for online orders.

We also accept Interac at our physical stores.