Orders, Shipping & Returns
Yes—shipping is available across Canada, with rates calculated at checkout.
Yes: free shipping on orders over $65 in Alberta and $75 in the rest of Canada.
Most orders ship within 1–2 business days. You’ll receive tracking once it ships.
Usually—if you contact us within 24 hours and it hasn’t shipped yet. We start processing quickly to roast and ship fresh, so changes aren’t always possible once an order is in motion.
Email us with your order number and what happened, and we’ll make it right. (If you have photos, include them—helps us resolve it faster.)
If something’s off, we’ll make it right. Ground coffee is final sale.
Where can I find full policy details?
Shipping & Cancellation Policy
Subscriptions
You choose a plan, bag size, grind, and frequency. Your card is charged on your billing date, and we roast and ship as close to that date as possible so it arrives fresh.
Yes—pause, skip a shipment, or cancel anytime (no contracts or cancellation fees).
Yes—log into your account anytime to adjust your subscription to fit your routine.
No problem—change bag size, add an extra bag, or space deliveries out more.
Yes—prepaid gift subscriptions are available, and the recipient can adjust grind and brewing preferences.
Want the full walk through?
How do I choose which coffee to buy?
Start with our flavour profiles, then watch our coffee tasting videos to hear how each coffee tastes in the cup. You can also choose Roaster’s Choice if you want us to pick for you.
Grind size & Brewing
Grind size is the biggest flavour lever. Use our guide to match your grinder setting to your brewer (and fix sour/bitter coffee fast).
Usually: grind finer(or increase contact time). If you’re already fine, use slightly hotter water or increase dose a touch.
Usually: grind coarser (or reduce contact time). If it’s still bitter, check water temperature and avoid over-extraction at the end of the brew.
A simple starting point is 1:16 (1g coffee to 16g water), then adjust to taste.
Do you have brew guides for my method?
Yes—espresso, drip, pour over, cold brew, and more.
Coffee Basics
Keep it sealed, cool, and dry. Avoid the fridge. If you’re not finishing a bag quickly, freezing in an airtight container is better than leaving it open.
Whole bean stays fresher longer. If you need ground, choose the grind that matches your brewer (see the Grinding Guide ).
It means we work closely with producers and pay well above commodity pricing, aiming for long-term relationships and better outcomes for everyone in the chain.
Wholesale & Office Coffee
Yes—wholesale coffee plus training, menu guidance, and support.
Yes—options for teams that want better daily coffee with minimal fuss.
We don't offer equipment leasing. If you are interested in a full setup utilizing Transcend Coffee please reach out to the Coffee Connection
Still need help?
Email us your question and we’ll get you sorted.
