Shipping and Cancellation Policies
If your order is shipping anywhere within Canada and the total comes to $57.00 or more (before taxes), simply select "Free Shipping" as your shipping method when you're ready to checkout. (Same applies to Alberta with a total of $40.00)
Terms and Conditions for Free Shipping offer
- Cancelling items may affect your order's eligibility for free shipping.
- The Free Shipping option must be selected as your shipping method during checkout in order to qualify for the offer.
- Offer applies to deliveries within Canada only and may be subject to other shipping restrictions depending on the items ordered.
- The Free Shipping offer may be used in conjunction with other promotions and coupons.
- The offer is subject to change without notice.
Delivery Time Expectations
Transcend Coffee ships all products ordered within three business days. Please note that all coffee is roasted daily as we aim to provide our valued customers with the freshest possible coffee.
US & International (Europe & UK) Shipping
We are happy to offer competitive shipping rates to our International customers. Orders shipping to European or United States addresses will ship via Canada Post and a shipping rate will be quoted in the shipping stage at checkout.
Transcend Coffee has a $10.00 minimum order on all Canadian shipments (not including shipping). There is a $30.00 minimum order on all international shipments (not including shipping).
We work hard to ship all orders within two business days of your order being placed. We use Canada Post Expedited as our preferred method of shipping all of our products. To obtain even faster shipping please call us and we will make other arrangements for you.
We accept Visa and Mastercard Credit cards through our secure on-line server. We are proud to meet the on-line security requirements of Paypal Canada's leading secure on-line payment provider.
Refund and Returns Policy
At Transcend Coffee we work hard to source only the best equipment and coffee on the market. Whether you buy a brewer, an accessory or any of our coffees you can be sure that it is the best available in the market place.
As a result of our exceptional products, we at Transcend Coffee trust that you are happy with your purchase of coffee, brewing equipment, supplies and other coffee related products from Transcend Coffee.
For all Technivorm Moccamaster parts, accesories and brewers we offer a 30-day no-hassle return guarantee. If you believe the product is defective or it's simply not for you, we can do a full refund. No questions asked. Just email to firstname.lastname@example.org to get more information.
If for some reason you are not happy with your coffee purchase, please email us or give us a call and we can send a different one or give you a refund if needed.
We cannot offer "satisfaction guaranteed" on any of our items. We ask you to read all descriptions and make your purchase in good faith, meaning that you are not purchasing with the intention of returning: this is devastating to any small business like ours. Please email us with any comments, questions and complaints as we are confident that we can work something out. Should you wish to return an item to us, after discussing your concerns with our qualified staff, please note that you will be required to ship the item to us in its original package, free from water, at your own cost. We highly recommend insuring the shipment, as you will be responsible for the package until we receive it in good condition. Also note that should you wish to return an item after you have used it, you will be assessed a 25% restocking fee.
Please be aware that much of the equipment we sell is ONLY intended for home use. By using it for a purpose other than the one it was intended for; you most likely void the manufacturer's warranty. If equipment you purchase from Transcend Coffee fails prematurely please contact us.
Defective items must be returned with all original parts, accessories, manuals, etc., and must be re-packaged in the original retail display box. If any of these items are missing, you will be charged a 15% re-stocking fee. To return a defective item, you must contact us via phone or e-mail email@example.com to obtain a Return Merchandise Authorization Number. You must ship returns via a courier or mail service that provides insurance and tracking. You must also provide Transcend Coffee with the tracking number. If a returned item is lost or destroyed in transit, your account will not be credited for the return, and you will be responsible for obtaining reimbursement from the courier.
Make sure you retain all original packaging and the machine is absolutely clean and NO WATER is inside before shipping.
Please note: We cannot accept collect or postage-due return shipments, and are not responsible for uninsured packages that are lost in transit. We strongly suggest that you insure your package.
Upon receipt of your return merchandise in the above described condition, we will promptly process it, and credit your account or refund your money in the manner in which we received it.
Payment and cancellation policy
Please note that our e-commerce web site processes your payment immediately upon submission. In other words, as soon as you submit your order, your Visa or Mastercard will be debited the amount indicated on your receipt.
Orders can be cancelled at no cost to you (within 24 hours of the purchase) providing the item has not yet shipped. Please call or e-mail us as soon as possible if you decide to cancel an order, so that we can cancel shipment. Your credit card will be immediately credited when a cancelled item has not yet shipped.
If the item has shipped, you will be responsible for paying the shipping costs for returning the merchandise to us. When returning a cancelled order, you must ship via a courier that provides tracking, and provide us with the tracking number. If the item is lost or destroyed in transit, you will be charged for the item. Therefore it is recommended that you purchase insurance from the courier so that you can be reimbursed for an item if it is lost or destroyed in transit.
For items that are cancelled after they are shipped, your account will not be credited until we receive the returned item in good condition. Cancelled orders that have shipped must be returned unopened.
For recurring coffee subscriptions, you will be charged on the same day of every month. If you wish to cancel your subscription, please do so before the next payment period.
Our back order policy
If we are out of stock on an item that you ordered - whether it is merchandise or coffee - or policy is to hold the order and contact the customer about the delay. You can then decide to make substitutions or delete an item - we will not ship partial orders. On coffee orders, we don't make substitutions since many customers spend a lot of time picking out coffee - and so we prefer to let customers know when something is out of stock and they can decide to replace it or delete it. On merchandise, we rely on our suppliers to tell us when an item ought to be back in stock - but we have no control over when it might actually arrive.
Some specific products offered by Transcend Coffee are covered by a manufacturer's warranty. A copy of a specific warranty, where one is offered by a warrantor, will be included with the merchandise. Items covered by such a warranty may be returned to the manufacturer as indicated on the accompanying warranty card.
Transcend Coffee only provides warranty coverage on products purchased directly from its online store or retail locations and any item returned for warranty repair must be accompanied by an original reciept and be pre-approved for said repair by Transcend Coffee. Transcend Coffee as the Canadian distributor for Technivorm Moccamaster, also provides warranty coverage for any machine purchased from Canadian retailers supplied directly by Transcend Coffee. Transcend's warranty coverage does not include any products purchased from Pottery Barn or Williams and Sonoma as both these retailers are supplied via the US distributor.
Transcend Coffee cannot be liable for pictorial or typographical inaccuracies. All product specifications, including dimensions, are subject to change without notice. Prices shown are cash prices in Canadian dollars and are subject to change without notice. Shipping and Handling fees also are subject to change without notice. We reserve the right to limit quantities.
Terms and conditions for website usage
The term "Transcend Coffee" or "us" or "we" refers to the owner of the website whose registered office is 9869 62 Avenue, Edmonton, AB, T6E 0E4. The term "you" refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Transcend Coffee's prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Alberta.
The information contained in this website is for general information purposes only. The information is provided by Transcend Coffee and while we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Transcend Coffee. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Transcend Coffee takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This web site contains third-party trademarks and service marks. All marks are the property of their respective companies. All rights in the intellectual property contained in this web site including copyright, trademarks, trade secrets and patent rights are reserved. Access to this web site does not constitute a right to copy or use any of the intellectual property of Transcend Coffee or its suppliers.
This website and its content is copyright of Transcend Coffee - 2014. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- you may print or download to a local hard disk extracts for your personal and non-commercial use only
- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.