Shipping, Returns & Cancellations
Freshly roasted coffee, shipped across Canada. Here’s everything you need to know about delivery times, local pickup, returns, and order changes.
Quick Answers
Shipping (Canada): We ship across Canada.
Free shipping: $55+ (Alberta) • $75+ (rest of Canada)
Roast & ship timeline: Most orders ship within 1–3 business days
Local pickup (Edmonton): Available from Transcend Ritchie & Transcend 124
Order changes: Contact us within 24 hours if your order hasn’t shipped
Ground coffee: Custom-ground coffee is final sale
United States: US shipping is currently paused (details below)
Need help fast? Email info@transcendcoffee.ca with your order number.
Table of contents
On this page
- Shipping in Canada
- Local Pickup (Edmonton)
- United States shipping (paused)
- International (outside Canada)
- Returns and Refunds
- Ground Coffee (custom ground)
- Equipment and Merchandise
- Cancellations and Order Changes
- FAQs
Shipping in Canada
We ship across Canada. Shipping rates are calculated at checkout based on your order and destination.
Free shipping thresholds
Alberta: Free shipping on orders over $55
Rest of Canada: Free shipping on orders over $75
Processing & delivery times
We roast in small batches and pack fresh. Most orders ship within 1–3 business days (excluding weekends and holidays).
Once shipped, delivery time depends on your region and carrier capacity. You’ll receive tracking as soon as your order leaves our roastery.
Local pickup (Edmonton)
Local pickup is available from Ritchie Market and Transcend 124
Pickup orders are typically ready within 1–3 business days
Please pick up your order within 2 weeks of receiving your pickup notification
United States shipping (paused)
At this time, we’re not able to ship orders to U.S. addresses.
Recent changes to U.S. import and processing fees can add significant charges at the border, making small orders unpredictable and often unaffordable. To protect customers from surprise costs and delays, we’ve paused U.S. shipping for now.
What you can do instead
Visiting Canada? We’re happy to ship within Canada or arrange local pickup in Edmonton.
International (outside Canada)
International shipping is limited and availability can change. If you’re outside Canada and can’t check out, email info@transcendcoffee.ca with your country and postal code and we’ll confirm what’s possible.
Returns & Refunds
Coffee (whole bean + ground)
Coffee is a perishable product, so coffee purchases are final sale once shipped.
If something is wrong with your order (damaged parcel, incorrect item, or a quality issue), contact info@transcendcoffee.ca within 7 days of delivery with your order number and details. Photos help if the parcel was damaged. We’ll make it right.
Ground coffee (custom ground)
We grind coffee specifically to the brew method you select, so ground coffee can’t be returned or exchanged once shipped.
Not sure what to choose? We recommend ordering whole bean for maximum freshness and flexibility.
If we grind your order incorrectly, contact us — we’ll fix it.
Equipment & merchandise
Unopened, unused equipment and merchandise may be eligible for return. Email info@transcendcoffee.ca within 7 days of delivery to request authorization.
Items must be returned unused and in original packaging
Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect
Refunds are issued to the original payment method once the return is received and inspected
Moccamaster returns
Moccamaster brewers may be returned within 30 days of purchase if unused and in original condition/packaging. Contact info@transcendcoffee.ca to start a return.
Cancellations & order changes
We start processing quickly to roast and ship fresh.
If you need to cancel or change an order, contact us within 24 hours of placing it
If your order has already shipped, we may not be able to cancel it
Email info@transcendcoffee.ca with your order number and request, and we’ll do our best to help.
Payment & order confirmation
All orders are processed through secure checkout. Once your order is placed, you’ll receive an email confirmation. If you don’t see it, check your spam/junk folder or email us at info@transcendcoffee.ca
FAQs
Do you ship across Canada?
Yes — shipping is available across Canada, with rates calculated at checkout.
When will my order ship?
Most orders ship within 1–3 business days. You’ll receive tracking once it ships.
Do you offer free shipping?
Yes: free shipping on orders over $55 (Alberta) and over $75 (rest of Canada).
Can I cancel my order?
Usually, if you contact us within 24 hours and it hasn’t shipped yet.
Why is ground coffee final sale?
Because it’s custom ground for your selected brew method and can’t be resold or reprocessed.
Do you ship to the United States?
Not at the moment. US shipping is paused due to import/processing fees that can make orders unaffordable.
