Privacy Policy

Last updated: January 22, 2026

This Privacy Policy explains how Transcend Coffee Roastery (“Transcend,” “we,” “us,” “our”) collects, uses, discloses, and protects personal information when you visit or make a purchase from transcendcoffee.ca (the “Site”), interact with us in our cafés, or contact our team.

Quick summary

  • We collect information you provide (like your name, email, shipping address, and order details) to process orders, provide support, and improve our services.

  • We use trusted service providers (like Shopify, payment processors, shipping carriers, and email/SMS platforms) to run our store and fulfill orders.

  • We do not sell your personal information.

  • You can unsubscribe from marketing at any time and can request access to or correction of your information.

If you have privacy questions or requests, contact us at:
Email: info@transcendcoffee.com
Subject line: “Privacy Request”

Who we are

Transcend Coffee Roastery
Edmonton, Alberta, Canada

This Site is powered by Shopify, which may collect and process personal information to provide and improve the platform.

What personal information we collect

1) Information you provide to us

When you place an order, create an account, sign up for emails, enter a contest, apply for wholesale, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase history

  • Account login information (if you create an account)

  • Messages you send to us (emails, contact forms, customer support conversations)

  • Preferences you share (e.g., grind preference, subscription choices)

2) Information collected automatically

When you visit the Site, we may automatically collect:

  • Device information (browser type, IP address, device identifiers)

  • Log information (pages viewed, time on site, referral source)

  • Cookie and similar tracking data (see “Cookies & tracking” below)

3) In-store interactions (café locations)

If you join a Wi-Fi network, sign up for marketing, participate in a promotion, or contact us through in-store channels, we may collect similar contact and preference information. Payment transactions in cafés are handled through payment service providers (and we do not receive full card details).

How we use your information

We use personal information to:

  • Fulfill orders (process payment, ship items, send order updates)

  • Provide customer support (respond to questions, resolve issues)

  • Communicate with you (order confirmations, shipping notifications, service messages)

  • Improve our store (analytics, troubleshooting, and site performance)

  • Prevent fraud and secure transactions

  • Marketing (with your consent where required) (emails/SMS, promotions, product updates)

Legal basis / consent (Canada)

We generally collect, use, and disclose personal information with your consent, except where permitted or required by law. You can withdraw consent for marketing communications at any time (see “Marketing preferences”).

How we share your information

We share personal information only as needed to operate our business and provide our services, including with:

  • Shopify (our ecommerce platform) to host the store and process orders

  • Payment processors to process payments securely

  • Shipping and logistics providers to deliver your order

  • Email/SMS providers (if you subscribe) to send marketing or transactional messages

  • Analytics providers to understand Site usage and improve performance

  • Professional advisors (e.g., accounting, legal) where necessary

  • Law enforcement or regulators when required by law or to protect rights, safety, and security

We do not sell your personal information.

Cookies & tracking

We use cookies and similar technologies to operate the Site, remember preferences, analyze traffic, and support marketing (where enabled).

Cookies may include:

  • Essential cookies (required for the Site to function—cart, checkout, security)

  • Analytics cookies (help us understand how visitors use the Site)

  • Marketing cookies (help measure advertising effectiveness and show relevant messages)

Managing cookies

You can control cookies through your browser settings. You can also manage marketing preferences (see below). If you disable certain cookies, parts of the Site may not function properly (e.g., cart or checkout).

Marketing preferences

If you opt in to emails or SMS, you can unsubscribe at any time:

  • Email: Use the unsubscribe link at the bottom of any marketing email

  • SMS (if applicable): Follow the instructions in the message to stop messages

Even if you opt out of marketing, we may still send transactional or service-related messages (like order confirmations, shipping notices, or important account/service updates).

Data retention

We keep personal information only as long as necessary to:

  • fulfill the purposes described in this policy,

  • meet legal, accounting, or reporting requirements,

  • resolve disputes, and

  • enforce agreements.

When information is no longer needed, we take reasonable steps to delete, anonymize, or securely destroy it.

Security

We take reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

International transfers

Our service providers may store or process personal information outside of Canada (including in the United States or other jurisdictions). When information is processed outside Canada, it may be subject to the laws of those jurisdictions. We take reasonable steps to ensure service providers protect personal information appropriately.

Children’s privacy

The Site is not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

Your rights and requests

Depending on your location, you may have the right to:

  • request access to the personal information we hold about you,

  • request corrections to inaccurate information,

  • withdraw consent for certain uses (like marketing),

  • request information about how your data is used and shared.

To make a request, email info@transcendcoffee.ca with the subject line “Privacy Request”.
To protect your information, we may need to verify your identity before fulfilling requests.

Third-party links

Our Site may include links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before providing personal information.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top indicates when it was most recently revised. Changes take effect when posted on this page.

Contact us

For privacy questions, concerns, or requests:
Transcend Coffee Roastery
Email: info@transcendcoffee.com
Subject line: Privacy Request